BT is off the hook with me…

We are back to the land of broadband. A BT tech came out today to help narrow down and fix any problems. (What a really nice guy too!) Turns out, we had some faulty settings in the router. And faulty settings in a brand new, fresh out of the box router too. After the chap from BT left for his next appointment, Neil contacted our ISP only to find that two of the default settings needed changed. Hmmmm… settings that never needed changed in any way before suddenly went bad in the middle of the day during normal usage. We’re thinking the ISP changed some stuff on their end and sort of ‘forgot’ to tell us. I’ve had similar experiences with my US ISPs, and so we’re pretty sure they’re just covering their tracks now. Bastards.

No matter. They’ve lost us as a customer anyway thanks to Be*. I missed my call from Tania (at Be*) on Tuesday likely due to our need to be on the rip-off rate dial-up through our current ISP. Didn’t think to check the messages since we were so used to getting calls through with the DSL. Hopefully, when I ring her back in a few minutes she’ll have good news about how quickly she can get us upgraded and switched to their 24meg service. I still need to tell you what I did to win the contest, but that’ll have to wait for another post or so. Right now I need to call her back and wade through the loads of emails that have piled up over the past few days…
* sigh *

smooches~
jEN

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7 thoughts on “BT is off the hook with me…”

  1. That is something that I could never understand. A router is just a router, it routes packets from one location to another. If you were running a business that had multiple subnets, I can understand the need to modify the settings of a router, but in your case, with one ip address that get’s NAT’d to all the hosts within your home, I don’t buy it. It had to be something on their end, it is the only thing that makes sense.

    Maybe you remember about 5 years ago when @Home was available in various markets in the US. When they went bankrupt (like everything else in the US), AT&T bought them and started converting over their infrastructure. For almost a week broadband service would go up, then down, up, then down, as they were attempting to get everything to route properly through their network. They started telling people on the phone that it is necessary to cycle any home router/wireless-router you have to ensure everything gets propogated right. Uh huh, sure.

    Businesses need start being accountable for their “issues”.

    Obviously the Be* story has got to be something embarassing as you haven’t told us yet. 🙂

  2. Yeah- we’re sure we were left in the dark on something with the ISP… Oh well. I’m on my 2meg line again. Be* will be available in my area with their 24meg in January, so I can’t wait! 🙂

    Naw, the story isn’t too embarrassing, (I don’t embarrass easily really), I just haven’t had time to post it yet. Don’t worry, I just gave them permission to use the footage, so it may be available for everyone soon enough! 😉

  3. Whee! So the world gets to see Jen’s award (well free broadband anyway) winning performance 🙂

    BTW – which incompetent ISP are you with at the moment?

    – Neil.

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